Gambling is entertainment — and hpm99 is committed to keeping it that way. This page explains the tools, resources, and policies we have in place to help every Malaysian player stay in control of their gaming activity. If you or someone you know needs support, help is available and accessible.
At hpm99, responsible gambling is not a footnote — it is a foundational part of how we operate. We believe that every Malaysian player deserves access to fair, transparent, and safe gaming, and we take active steps to prevent gambling-related harm across our platform.
Gambling at hpm99 — whether on live casino tables, slot titles, or sports markets like the EPL and Liga Super Malaysia — should always be an enjoyable recreational activity, never a source of financial stress or compulsion. We recognise that for a small number of players, gambling can become problematic, and we are committed to providing every possible tool to help those players regain control.
hpm99 enforces a strict minimum age of 21 years for all registered accounts. Every account undergoes KYC verification to confirm age eligibility before withdrawals are enabled. We monitor account activity for patterns that may indicate problem gambling and proactively reach out to players where concerns arise.
We partner our platform features with text-only references to established external support organisations, so that any player from Kuala Lumpur to Johor Bahru who needs independent help can find it easily — at no cost to them.
hpm99 enforces a strict 21-year minimum age on all accounts. We verify age through our KYC process before enabling full account features. Any account found to belong to a person under 21 is closed immediately and all funds are returned after deduction of bonus credits.
Our risk team monitors account activity for patterns associated with problem gambling — including unusual session lengths, rapid escalation of bet sizes, and frequent large losses. Where concerns are flagged, our team reaches out to the player proactively.
hpm99 will never send win-back marketing to a player who has requested self-exclusion, applied a cooling-off period, or voluntarily contacted us about gambling concerns. Responsible player wellbeing always takes precedence over short-term revenue.
Our customer support team is trained to recognise signs of problem gambling and to handle sensitive conversations with care and without judgment. If you reach out to our team about gambling concerns, you will be treated with complete professionalism and respect.
Every hpm99 player has access to the following responsible gambling tools directly through their account settings or by contacting our support team at any time.
Problem gambling can develop gradually. The following signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you or someone you know, it is worth seeking support.
Honest self-reflection is the first step. If you answer "yes" to three or more of the following questions, we encourage you to speak with a professional or use hpm99's self-exclusion tools.
Have you ever needed to gamble with increasing amounts of money to feel the same level of excitement?
Have you made repeated unsuccessful attempts to stop, cut back, or control your gambling?
Have you lied to family members, a therapist, or others to conceal the extent of your gambling?
Have you jeopardised or lost a significant relationship, job, or educational opportunity because of gambling?
Have you ever relied on others to provide money to relieve a desperate financial situation caused by gambling?
When you lose money gambling, do you feel a strong urge to return and win it back as soon as possible?
The following organisations provide free, confidential support for individuals experiencing gambling-related difficulties. hpm99 encourages any player who needs help to reach out — these services are available to players across Malaysia and internationally.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling and referral services for individuals and families affected by gambling and other welfare concerns. Available 24 hours, 7 days a week.
Provides emotional support to individuals experiencing distress, depression, or crisis — including those affected by financial stress arising from problem gambling. Kuala Lumpur-based centre with trained volunteers available daily.
GamCare is an internationally recognised organisation providing information, advice, support, and counselling to anyone affected by problem gambling. Offers online chat support, forums, and a national helpline accessible from Malaysia.
Our own support team is trained in responsible gambling and available around the clock. Contact us directly via live chat to request self-exclusion, set deposit limits, apply a cooling-off period, or simply to talk through any concerns about your account activity.
hpm99 is an adult gambling platform strictly for players aged 21 and above. If you share a device with minors and use hpm99, we strongly recommend taking steps to prevent unauthorised access. Keep your account login credentials private, log out of hpm99 after every session, and enable device-level parental controls where available.
Parents and guardians in Malaysia concerned about their children's potential exposure to online gambling can use third-party content filtering software to restrict access to gambling websites. Tools such as Net Nanny and similar parental control applications can be configured to block gambling domains at the device or network level.
If you suspect that a minor has registered or accessed an hpm99 account, please contact our support team immediately at . We will investigate and take prompt action. Accounts confirmed to belong to individuals under 21 are closed immediately.
hpm99 gives every player the tools they need to stay in control — deposit limits, loss limits, cooling-off periods, and full self-exclusion. Use them. Gambling is entertainment, and entertainment is best enjoyed responsibly. For players aged 21 and above only.